Instructional Designers translate your organisation’s business needs into trainable outcomes. Instructional Designers create value for your organisation by leading the systematic research, design and implantation of all levels of training programmes required by your organisation.
Communicaid’s
Instructional Design for Call Centres will ensure the highest
quality training programmes are made available to members of
your organisation, leveraging your existing training infrastructure,
with Communicaid’s Instructional Design team’s extensive
experience in the call centre and BPO industries. Your trainers
and trainees will be able to convert their professional knowledge
and experience into measurable outcomes with training programmes
designed in partnership with Communicaid. Communicaid’s
Instructional Design Services for Call Centres will have immediate
and long-term benefits to the quality of your training materials,
approach and performance.
Benefits
Communicaid Instructional Design services will provide you with:
- A world-class team of Instructional Designers
- Custom-design solutions -
Measurable results
Who
should attend
Communicaid’s Instructional Design for Call Centres is suitable for:
- Coaches
- Trainers
Instructional
Design overview
All of Communicaid’s Instructional Design services are designed to meet the specific needs of our clients depending on their personal/organizational requirements and existing skills set. Instructional Design services include:
- Initial Training Needs Analysis
- Performance Objectives
- Training Design Document
- Training Materials
- Assessment and Evaluation Tools -
Continuous Improvement Updates
Approach
Training is available worldwide via either face-to-face instruction or one of our many elearning and virtual learning platforms. Using a combination of published and Communicaid-unique materials and methodology, we design and deliver programmes that will meet the needs of you and your organisation.
We
offer a variety of training formats for your Instructional Design
needs – from intensive, weeklong courses to extensive,
modular lessons. Appropriate formats will be discussed
during your diagnostic consultancy.
Your
Instructional Designers
All Communicaid Instructional Designers are native speakers with at least 3 years’ professional Instructional Design experience in the offshore industry. In addition to relevant academic and industry qualifications and experience, our Instructional Designers also possess considerable exposure and expertise in the offshore call centre and BPO environment.
Your
Instructional Designer will be assigned to you following the
results of your diagnostic consultancy according to your objectives
and areas of focus. Detailed below is a sample profile
of a member of our Instructional Design team.
WR
BA Political Science
MSc Applied Linguistics
Teaching English as a Foreign Language
Graduate Certificate in Project Management
WR is an experienced Instructional Designer with experience of developing and delivering training programmes in India, the Philippines, US, UK and China. WR has developed training programmes for a number of leading offshore and outsourcing organizations. In addition, WR serves as the Project Manager for Communicaid’s offshore development efforts.
In
addition to his experience as an Instructional Designer, WR
is a Certified Tester for the Cambridge Business English Certificate,
and has administered a host of other language-related examinations
such as CELTA placement exams, Institutional TOEFL, Test of
Written English, Cambridge CAE and FCE exams. This background
is of immense value in the development of testing and assessment
tools for Communicaid’s offshore programs.
Facts
about Instructional Design
Instructional Design (also known as Instructional Systems Design) is the process of identifying instructional needs, designing training materials and identifying methods for training. There are several models that are followed in instructional design, the most common being the ADDIE model:
- Analysis
- Design
- Development
- Implementation
- Evaluation
Each of those steps consists of smaller sub-tasks which identify training needs, delivery and methodology appropriate for the required performance objective and audience.
Instructional Design for corporate or government organisations leans heavily on modern Adult Learning Theory for its academic underpinnings. Other academic areas of Cognitive learning theory and Behavioural Science support Instructional Design theory and practice.
|
Call
Center Training 
+44 (0) 20 7648 2140
Agent Communication Competency 
