Why Intercultural Communication training? Working in an intercultural environment is both a rewarding and challenging experience. Intercultural teams can bring new perspectives and opportunities to global companies and studies suggest that they are more efficient than homogeneous teams in the long run. However, global companies wishing to harness the full potential of their international teams need to ensure that individuals have the right intercultural communication skills.
Culture shapes every aspect of how we communicate. Different verbal and non-verbal communication styles from one culture to another can result in possible intercultural misunderstandings and conflict. The first step towards ensuring effective intercultural communication is to help members of intercultural teams understand the link between their core cultural values and their intercultural communication style. Individuals working across cultures also need to adapt to their foreign counterparts’ cultural attitudes and preferences to enable a productive and effective cooperation.
Designed in close collaboration with you and your company, our Intercultural Communication training courses will equip employees operating in an intercultural context with the necessary intercultural framework and skills that will help them to reduce misunderstandings and work effectively across cultures.
Benefits
Communicaid’s Intercultural Communication training course will provide you with:
- An understanding of the strengths and challenges of intercultural teams
- The necessary foundation and tools for more effective intercultural communication
- Strategies and guidelines to effectively use virtual means of communication across cultures
- The opportunity to enhance your team’s intercultural skills and competence
- Intercultural tools to help you build strong working relationships with your intercultural team members
Who should attend?
A Communicaid Intercultural Communication training course will be of benefit to you if:
- You are building or are already working on an intercultural team
- You are experiencing challenges of intercultural communication and working
- You and your staff are increasingly working across cultures
- You are interacting with foreign counterparts, clients or suppliers
- You are involved in intercultural projects and programmes
Course content
All our Intercultural Communication training courses are designed to meet the specific needs of our clients depending on their specific requirements and existing skills set. An intercultural communication training course typically includes:
- What is intercultural communication and how does it impact international working?
- Cultural values and attitudes and how they affect intercultural communication styles
- Strategies for more effective intercultural communication
- Intercultural communication for managers: adapting your style and managing expectations
- Developing intercultural awareness for improved working across cultures
- Language issues on intercultural teams and strategies for effectively dealing with them
- Resolving intercultural conflicts and misunderstandings when working in an intercultural context
Approach
Intercultural Communication training courses are available seven days a week, 365 days a year, either at one of our training centres in London, Paris, Brussels, Frankfurt and New York or at your offices in any location worldwide. We usually recommend a one or two day course but can also offer a more flexible format to suit your schedule.
Suitably tailored intercultural communication training materials will be used throughout your intercultural communication training course and your trainer will provide a balance of structured input and discussion of case studies and scenarios relevant to your own particular context.
The most appropriate training format, content and approach for your intercultural communication training course will be discussed during your diagnostic consultancy (please click here to read more about our approach).
Intercultural Communication training course trainer
Your Intercultural Communication training course trainer will be assigned to you following the results of your diagnostic consultancy according to your objectives and areas of focus. Detailed below is a sample profile of a member of our Intercultural Communication training team.
CM – Intercultural Communication Specialist
BA European Studies with French and Spanish
MA Intercultural Communication
A dual citizen of the US and UK, CM has spent most of her life living, studying and working in numerous cultures including France, Greece, Russia, Saudi Arabia, Spain, the US and the UK where she is currently based. Her first hand experience and academic studies have given her an in depth understanding of the challenges of living and working across cultures.
At university in the US, she delivered multicultural and teambuilding workshops for national and international students. On graduating, CM worked for an international human rights law institute in Chicago for three years. She managed the daily administration and co-ordinated large international conferences on behalf of the institute.
In 2004 CM moved to London where she worked for an internationally recognised real estate and investment firm before enrolling in an MA programme in intercultural communication. Her coursework and dissertation focused on intercultural management, training and experiential learning.
CM joined Communicaid in June 2006 as Culture and Communication Advisor and is responsible for the design and implementation of cultural awareness and communication training programmes. She has worked on large scale projects with key clients including Convergys, Dell, Imperial College of London and Shearman and Sterling.
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