Coach Training

Why Coach Training? In today's call center environment, coaches play a vital role in ensuring that your Customer Service representatives offer continued high levels of services. Coaches provide immediate, individualized feedback to representatives on a daily basis to certify that they are delivering maximum customer experience. Coaches also create lasting impressions on your employees, inculcating them with your company’s values and expectations, as well as ensuring that employees have and maintain the necessary skills set to succeed.

A Communicaid Coach Training course will ensure that your coaches have a lasting impact and benefit to your organization by providing them with the latest methodology and techniques for coaching excellence. With a Coach Training course, your coaches will be able to translate their professional knowledge and experience into learnable outcomes for your call center employees. Communicaid’s Coach Training course will have immediate and long-term benefits to the quality of your employees’ performance.

Benefits

A Communicaid Coach Training course will provide your coaches with the ability to:

- Coach employees more effectively

- Conduct assessments and provide accurate training recommendations

- Enhance Quality feedback and Customer Service

Who should attend

A Communicaid Coach Training course is suitable for:

- Company Coaches

- HR Personnel

- Coach Managers

Course content

All Communicaid’s Coach Training courses are designed to meet the specific needs of our clients depending on their personal/organisational requirements and existing skills set.   A Coach Training course includes:

- Adult Learning Theory

- Corporate Coaching Methodology

- Coaching Techniques

- Assessment and Evaluation

- Organisation and Lesson Planning

Approach

Training is available worldwide via either face-to-face instruction or one of our many elearning and virtual learning platforms. Using a combination of published and Communicaid-unique materials and methodology, we design and deliver programmes that will meet the needs of you and your organisation.

We offer a variety of training formats for your Coach Training course – from intensive, weeklong courses to extensive, modular lessons.  Appropriate formats will be discussed during your diagnostic consultancy.

Your Coach Training Course Trainer

All Communicaid Trainers are native speakers with at least 3 years’ professional training experience in the offshore industry.  In addition to relevant academic and linguistic qualifications and experience, many of our trainers also possess considerable exposure and expertise in the professional world.

Your trainer will be assigned to you following the results of your diagnostic consultancy according to your objectives and areas of focus.  Detailed below is a sample profile of a member of our Coach Training team.

WR

BA Political Science

MSc Applied Linguistics

Teaching English as a Foreign Language

Graduate Certificate in Project Management

WR joined Communicaid in 2003. An American national, WR is an experienced Instructional Designer with experience of developing and delivering Coach Training  in India, the Philippines, US, UK and China. In addition, WR serves as the Project Manager for Communicaid’s offshore development efforts.

WR is a Certified Tester for the Cambridge Business English Certificate, and has administered a host of other language-related examinations such as CELTA placement exams, Institutional TOEFL, Test of Written English, Cambridge CAE and FCE exams. This background is of immense value in the development of testing and assessment tools for Communicaid’s offshore programs.