Why Train the Trainer? Trainers set the foundation for any company with their professionalism and knowledge. Trainers create lasting impressions on your employees, inculcating them with your company’s values and expectations, as well as ensuring that employees have the necessary skills set to succeed. In the world of call center training, the role and value of trainers is incalculable. A motivated and competent trainer can mean the difference between success and failure for your organisation as the training and future ability of hundreds of agents is dependant on their time spent with the trainer.
But who trains and motivates your trainers?
A Communicaid Train the Trainer course will ensure that your trainers are exposed to the most up-to-date training methodologies, approaches and techniques, providing clear examples and case studies of how these can be implemented in your training environment. With a Train the Trainer course, your trainers will be able to translate their professional knowledge and experience into learnable outcomes for your employees. Communicaid’s Train the Trainer course will have immediate and long-term benefits to the quality of your employees’ performance.
A Communicaid Train the Trainer course will provide your trainers with the ability to:
- Train employees more effectively
- Conduct assessments and provide accurate training recommendations
Who should attend
A Communicaid Train the Trainer course is suitable for:
- HR Personnel
- Training Managers
All Communicaid’s Train the Trainer courses are designed to meet the specific needs of our clients depending on their personal/organisational requirements and existing skills set. A Train the Trainer course includes:
- Adult Learning Theory
- Corporate Training Methodology
- Group training dynamics
- Training Techniques
- Conflict management
- Assessment and Evaluation
- Organisation and Lesson Planning
Training is available worldwide via either face-to-face instruction or one of our many elearning and virtual learning platforms. Using a combination of published and Communicaid-unique materials and methodology, we design and deliver programmes that will meet the needs of you and your organisation.
We offer a variety of training formats for your Train the Trainer course – from intensive, weeklong courses to extensive, modular lessons. Appropriate formats will be discussed during your diagnostic consultancy.
Your Train the Trainer Course Trainer
All Communicaid Trainers are native speakers with at least 3 years’ professional training experience in the offshore industry. In addition to relevant academic and linguistic qualifications and experience, many of our trainers also possess considerable exposure and expertise in the professional world.
Your trainer will be assigned to you following the results of your diagnostic consultancy according to your objectives and areas of focus. Detailed below is a sample profile of a member of our Train the Trainer team.
NLP Certificate (ABNLP)
Advanced Diploma in Language Teaching Management
Certificate in Motivational Leadership
RSA Certificate in TEFLA
Diploma in Business & Finance
Having joined Communicaid in 1996, EP has 18 years' training experience delivering Train the Trainer and communication skills training in countries as diverse as Japan, India, the Philippines, & Spain.
As well as his depth and range of training experience, EP is a certified Neuro-Linguistic Programmer and is responsible for the development of Communicaid’s Empathy & Rapport programmes.
EP has administered the PET, Cambridge First Certificate, TOEFL and IELTs exams.