Jan 28

A recent feature in The Guardian offered advice on the secrets of successful public speaking. Standing up and presenting to a large auditorium full of people who are all there to listen to what we have to say can be one of the most nerve-wracking experiences of our professional lives. There is something particularly intimidating about facing a huge sea of faces but it can be just as important that we get it right when presenting to smaller audiences. You may need to present your strategy to your senior management team, pitch for new business with a client or give a talk to new graduate trainees as part of their induction programme but these are all situations where you have a short amount of time to create impact.  So what can you do to speak with more credibility and conviction?

Meeting Neustockimages i The Secret to Public Speaking

© istockphoto.com/ Neustockimages

Confidence – Becoming a confident speaker can be easier said than done but remember that you are the expert and your audience have chosen to be there. They are normal people, just like you. If you suffer badly with nerves you can use breathing or relaxation techniques to prepare you for your big moment.

Know your audience – If you don’t already know your audience make sure you are in the room early to give you the opportunity to share a few words with some of them as they arrive. When you are preparing, try to think about your listeners’ expectations; consider what they need to know about the subject and how best to engage them.

Know your subject – Research your subject in as much depth as you can and make sure you have all your facts and examples at your fingertips. This will make you feel more confident and prepare you for unexpected questions.

Non-verbal communication – Being a good public speaker is not just about the words you use but also the non-verbal signals you convey. Pay attention to your posture, use of gestures and above all make eye contact with your audience

Slow down – While you may want to get it over as quickly as possible, take time to deliver your messages slowly and clearly and use pausing for emphasis, particularly after key points

Use humour – There is no better way of engaging your audience that making them smile. Particularly at the start of a presentation or speech, a funny story or anecdote can break the ice and win your listeners over. Do bear in mind humour doesn’t always translate so be conscious of the cultural make up of your audience.

Avoid ‘Death by PowerPoint’ – This doesn’t mean don’t use it but don’t let your slides become the main point of focus instead of you. A PowerPoint presentation should enhance and add value to your message rather than act as a crutch or script.

Be yourself – Above all communicate naturally as you would with people you know well and speak from your own experience. Speak from the heart and don’t use language that you wouldn’t normally use. Most people will engage with a speaker who seems human!

Public speaking courses can be a great way of developing and practising these techniques. A good starting point when preparing for public speaking is to consider your existing strengths so that you can build on them during your talk and to identify one or two things you will focus on doing better. And remember that being nervous is natural and many of your audience will have probably felt how you are feeling at some point in their lives.

© Communicaid Group Ltd. 2011

Dec 03

What does it really mean to have good communication skills? Any CV now will declare that the writer has excellent communication skills and many large organisations include communication in their brand values or competency frameworks. We cannot be successful at work if we lack the ability to communicate effectively with the people we work with.

Businessman making Presentation i What does Good Communication Mean?

© istockphoto.com/ Neustockimages

Have you ever had the experience of leaving a meeting feeling you have achieved what you wanted and got the outcomes you were hoping for, only to realise several days or weeks later that you had been misunderstood? The results or actions you thought you had agreed have not materialised and you realise that somewhere along the line communication broke down.

It is easy to surmise ‘they didn’t listen to me’ or ‘they didn’t actually want to do what I had asked them’ but sometimes we need to take a step back and think about our own communication style. Perhaps we have made certain assumptions without checking for understanding. Or maybe we have implicitly assumed that we are all thinking the same way. Our communication is only as good as the impact it achieves so we need to take at least some of the responsibility for the miscommunication. Nobody wants to patronise the people they are working with but we need to make sure our messages are transparent and explicit. Below are some tips to help you get your message across more effectively:

  • Summarise key actions at the end of your conversation or meeting
  • Check with individuals that they are comfortable with the tasks they have been assigned
  • Give people the opportunity to ask questions or clarify for themselves
  • Avoid using impersonal constructions such as ‘it would be good if someone could
  • Use ‘we’ and ‘us’ to create a sense of harmony and team cohesion

Good communication skills are fundamental for the success of any organisation. Clarifying and repeating ineffective messages wastes time and money and causes staff frustration and disengagement. Learning & Development departments are fully aware that good communication saves time and money. To this end, many companies now invest in business communication skills training courses and coaching. Popular programmes that many employees benefit from include include Influencing & Negotiating and Interpersonal Effectiveness courses.

© Communicaid Group Ltd. 2010

pixel What does Good Communication Mean?
preload preload preload
Allow Cookies?
Powered by Strategic Internet Consulting