Sep 24

Positive and Challenging Aspects of Coming Back Home – The Double Edge of Reverse Culture Shock

Cross Cultural Training, Cultural training for Relocation, Culture, Culture training for Business & Management, Culture training for Human Resources, Culture training for the Public sector 1 Comment »

In a recent article published in the Telegraph, Annabel Kantaria, a British expat living in Dubai, talked about the delight of coming back home from an international assignment. From the reassurance of being on streets with more disciplined drivers to the joy of seeing the milkman delivering milk bottles every day, Annabel’s joy of being back in the UK is genuine.

Coming back home will often bring with it the joys of comforting things like Annabel’s examples but there are many challenges as well that returning expatriates need to overcome. Re-adapting to their home country after being away for a year or more can be difficult and confusing for former international assignees.

Dubai shao weiwei i1 Positive and Challenging Aspects of Coming Back Home – The Double Edge of Reverse Culture Shock

© istockphoto.com/ Shao Weiwei

Catching up with friends, rediscovering familiar places and enjoying things such as food or weather can be a true joy for international assignees that have been away from home for a while. However, this feeling of joy can be dampened by challenges which often surface after this initial period of uninterrupted bliss.

Developing cultural skills and knowledge before an international assignment is increasingly recognised as a necessity in order to effectively deal with the cultural differences. After an international assignment, however, most people don’t think about the changes or cultural differences they will find on their return home and therefore they don’t do anything to prepare themselves for them.

In fact, most expatriates returning from long term assignments find that the environment they were so familiar with has changed while they’ve been away. This often results in feelings of confusion or frustration when they see that they have missed things during the years of their international assignment.

Simple things like not seeing friends who have moved away or being unable to go to a favourite pub because it no longer exists can have a major impact on returning expatriates. Re-adapting to the cultural habits, traditions and even values in the home country after experiencing a different culture on their assignment can also be challenging and make them feel like a stranger in their own country.

Many returning expatriates also face challenges getting back into their professional life. Former international assignees sometimes find it hard to get recognition for the success they have achieved abroad. Often the skills they have developed by working with other cultures are also underestimated and unappreciated by their manager. The lack of recognition and under appreciation can lead to frustration and hinder the re-adaptation process.

How can returning expatriates cope with these challenges of re-adjusting to their home country after being away for so long? Staying in touch with their friends, families and former colleagues through virtual communication can be a good start to ensure that they are not forgotten. Too often the expression ‘out of sight, out of mind’ holds true for international assignees on an expatriation. Returning home once in a while is another good way to avoid a challenging reverse culture shock.

Professionally, returning expatriates can also assess their skills and discuss the experience they have gained with their manager on a regular basis so they see how they are developing throughout the assignment and are ready to welcome them home and harness their new skills and knowledge.

Communicaid’s cross cultural repatriation training programmes can also help returning expatriates to cope with reverse culture shock and the process of readjusting to their personal and professional life in their home country. Repatriation trainingwill help former expatriates and their family members discover the hidden challenges of coming back home and any aspects of the culture which may have changed since they lived there. Cross cultural training provides excellent opportunities to discuss any specific concerns about coming home and provides a full update on any changes to the home country since leaving.

Staying in touch, returning for home visits and cross cultural repatriation training courses are just some of the key things returning expatriates can do to reduce the impact of reverse culture shock and ensure their experience of coming home is filled with more joyous things like seeing the milkman every morning.

© Communicaid Group Ltd. 2010

Tagged with: • • • • • •
Aug 20

The Will to Live… Abroad – Intercultural Training is Key to Global Success

Cross Cultural Training, Cultural training for Relocation, Culture, Culture training for Human Resources No Comments »
Globes Mike Bentley i1 The Will to Live… Abroad – Intercultural Training is Key to Global Success

© istockphoto.com/ Mike Bentley

According to the 2010 Hydrogen Global Professionals on the Move Report, top executives and managers are increasingly willing to go on international assignments in foreign countries. Why are these highly qualified workers so eager to work in a different country? The report shows that they are not fleeing the economic crisis but they are in fact, trying to advance their career and stand out in this competitive global market.

It is true that being an expatriate has many advantages. From a career perspective, working abroad has always been a valued experience and enhances any CV. The experience international assignees gain in key positions in subsidiary companies or divisions abroad can significantly help to boost career opportunities later in their life.

In addition to improved career opportunities, expatriates also traditionally have higher wages and an improved status in their company. Although increased wages and status are attractive, the report indicates that these two aspects are not the main factors motivating employees to go on an international assignment. Instead, the report suggests their interest is increasingly around the challenging aspect of expatriation and the opportunities they would have to develop their skills in an international context.

One of the best examples of this is the quick rise of Philip Clarke through the Tesco Group. Clarke held several posts abroad, particularly in Asia where he was impressively successful, before being chosen as the next CEO of Tesco by Sir Terry Leahy. There are no doubts that he was chosen because of the skills he developed abroad and in his many roles at Tesco where he showed a great capacity to adapt to each new environment and choose the best suited option to ensure the success of the stores under his supervision.

Top executives, managers and team members who recognise the opportunities an international assignment can bring, like Philip Clarke did, should be aware that it takes more than being good at their job. Future expatriates need the expertise and social skills necessary to accomplish their business objectives and responsibilities but this along is not enough.

International assignees have to possess a global mindset which allows them to lead and manage their foreign counterparts effectively. Flexibility, adaptability and cultural awareness are also important skills to have. While these skills can be developed slowly through experience, going through a tailored intercultural training programme will ensure they avoid any cultural faux-pas and help them to reach their full potential in their new cultural environment. Intercultural training is key to helping them overcome the many different cultural challenges awaiting them in the target culture which can hinder their progress and performance.

Working effectively in a new country takes time and requires cultural knowledge and insight which can only be gained through a combination of experience and intercultural training delivered by qualified trainers with ‘dirt under their nails’. Intercultural training courses like Communicaid’s Living and Working in Brazil or Living and Working in India are designed to help top executives, managers and team members settle and adapt to the new work and social environment of their expatriation through intercultural knowledge, tools and strategies.

© Communicaid Group Ltd. 2010

Tagged with: • • • • • • •
Mar 16

Intercultural Training – Essential for Global Success

Cross Cultural Training, Cultural training for Relocation, Culture, Culture training for Business & Management, Culture training for Human Resources No Comments »

Today’s world is characterised by global organisations with operations and employees across the world in constant contact via traditional and modern communication methods. The coming together of different nationalities offers organisations access to an unrivalled talent pool. However, it also creates new obstacles that internationally focused companies and institutions have to deal with in order to be successful.

Business People walking urbancow i Intercultural Training Essential for Global Success

© istockphoto.com/urbancow

Intercultural training can help employers and employees navigate the challenges of international working rooted in cultural differences by helping them develop their intercultural competence which is essential for global success.

International organisations working across the globe should provide intercultural training options for its employees to ensure they:

  • Understand the implications of cultural difference on business
  • Understand how they are perceived by their international counterparts
  • Communicate effectively across cultures
  • Build successful cross cultural relationships
  • Help the organisation have a competitive edge in the international market

A high level of competence in the areas above, developed through intercultural training, will result in more successful financial cross cultural business endeavours, an improved corporate image and long-term relationships with international counterparts.

Understand the impact of cultural difference on business

Intercultural training programmes like Working Effectively across Cultures provides employees with a foundation for understanding the impact of culture on business. Through the analysis of several key dimensions of culture, employees are able to understand how their own cultural values compare to those of their international counterparts. Being aware of different attitudes to things such as time, hierarchy and risk raises awareness of potential differences and helps to develop strategies for successfully working across cultures.

Perception and Image

One of the most important things intercultural training develops is self-awareness. By understanding both their own culture and that of their international counterparts, employees are able to better identify differences which they will need to adapt to. Through an increased awareness of how they might be perceived in other cultures, both individually as representatives of the company, they will avoid any potential miscommunication and improve global business.

Effective Intercultural Communication

Another important area that intercultural training helps develop is intercultural communication. Different verbal and non-verbal communication styles can cause misunderstandings and frustrations that can potentially affect international business relationships and cause a decrease in productivity and efficiency due to the lack of knowledge or appreciation of cultural differences.

Problems in communication may arise from the obvious linguistic differences, but also from the often less apparent differences in cultural values which are often unconsciously embedded in people’s behaviour. The awareness gained from intercultural training about employees’ own cultural values and the impact they have on how they behave and are perceived is essential for anyone working in international organisations.

Build successful cross-cultural relationships

When working across cultures, it’s extremely important to consider the importance employees place on relationships. In some cultures, doing business means getting straight down to the tasks at hand while in others doing business is all about developing a solid relationship first. Stories abound about companies who were not able to build effective relationships with their international counterparts resulting in lost deals. Knowing how much time needs to be spent developing the relationship before starting negotiations or planning a project will ensure success. Intercultural training programmes can provide employees with the knowledge and skills necessary to build effective global relationships.

Increase competitive edge

Communicating and working across cultures often presents huge risks for international businesses. Communicaid’s intercultural training can help prevent wasted time, lost revenue and damaging misunderstandings which occur as a result of a lack of knowledge and understanding of the target culture. Understanding how people think and why they behave the way they do will help employees work more effectively, which in turn, will give the organisation a competitive edge over other organisations who lack this intercultural competence.

 
In an article about measuring the benefits of intercultural training John Schieman wrote, “Quantifying the business improvement from cross-cultural interventions is challenging, however it is clear that cross-cultural competence has the potential to make a significant contribution to top and bottom line results as well as individual performance.”

Intercultural training ensures international organisations maximise positive outcomes of intercultural interactions and reduce potential cultural faux-pas which could result in huge direct and indirect costs as well as lasting damage to the company’s performance and reputation abroad.

© Communicaid Group Ltd. 2010

pixel Intercultural Training Essential for Global Success
Tagged with: • • • • • • • • • •
preload preload preload
Allow Cookies?
Powered by Strategic Internet Consulting