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homeCross-cultural Training

Cross-cultural Awareness

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Leanna Caron, Senior Director , European Marketing, Genzyme Europe

“I really enjoyed the cross-cultural theory and mix of references.  Our trainer managed to get people of all levels in the team involved, whether our admin staff or associate directors.”

Why is a Cross-cultural Awareness training course important?  The use of cross-cultural teams creates new opportunities and brings new skills to global organisations.  However, interactions between individuals with different cross-cultural backgrounds come with a large scope of challenges and potential risks which need to be addressed.

Our perception of time, relationship with hierarchy and tendency to work alone or in a group are just a few things that are closely related to our core cultural values.  Cross-cultural team members need to analyse and understand the impact of their own values on working across cultures and be able to adapt accordingly to the cross-cultural values and attitudes of their international team members.  This adaptation process takes time and requires a high level of cross-cultural awareness and competence.  A lack of cross-cultural awareness may result in cultural incidents and misunderstandings which will ultimately impede the team’s output and performances.

Tailored to your unique individual and organisational requirements, a Communicaid Cross-cultural Awareness training course will equip your employees with enhanced cross-cultural skills and a raised awareness of possible cultural issues they may face when working across cultures.  These new cross-cultural competences will help members of your international teams to work, communicate and interact more effectively, giving them a better chance to reach their targets and achieve success.

Benefits

Communicaid’s Cross-cultural Awareness training course will provide you with:

  • An enhanced cross-cultural awareness
  • Relevant cross-cultural tools to help you work more effectively across cultures
  • A complete overview of the potential challenges threatening cross-cultural teams
  • Strategies to improve communication on cross-cultural teams
  • A cross-cultural mindset that will facilitate interactions across cultures

Who should attend?

Communicaid’s Cross-cultural Awareness training course will be of benefit to you if:

  • You are working on a cross-cultural team
  • You and your staff are increasingly working with colleagues in other countries
  • Your staff is becoming more culturally diverse
  • You are involved in multinational projects and programmes

Course content

All our Cross-cultural Awareness training courses are designed to meet the specific needs of our clients depending on their specific requirements and existing skills set.   A Cross-cultural Awareness training course typically includes:

  • What is cultural awareness and what are the key cross-cultural skills required for effective international working?  
  • Cultural values and attitudes and their impact on cross-cultural working
  • Communication: cross-cultural styles and expectations on multicultural teams
  • Virtual communication: practical challenges and strategies
  • How to enable trust within a cross-cultural team
  • Best practices to handle cross-cultural clashes and conflicts
  • Guidelines to create a “third culture” to improve team cohesion
  • Action planning and skills development: Developing cross-cultural awareness skills  
  • Is it culture or language? Identifying the issue and dealing with it

Approach

Cross-cultural Awareness training courses are available seven days a week, 365 days a year, either at one of our training centres in London, Paris, Brussels, Frankfurt and New York or at your offices in any location worldwide.  We usually recommend a one or two day course but can also offer a more flexible format to suit your schedule.

Suitably tailored Cross-cultural Awareness training course materials will be used throughout your Cross-cultural Awareness training course and your trainer will provide a balance of structured input and discussion of case studies and scenarios relevant to your own particular context.  The most appropriate training format, content and approach for your Cross-cultural Awareness training course will be discussed during your diagnostic consultancy (please click here to read more about our approach).

Cross-cultural Awareness Training course trainer

Your Cross-cultural Awareness training course trainer will be assigned to you following the results of your diagnostic consultancy according to your objectives and areas of focus.  Detailed below is a sample profile of a member of our Cross-cultural Awareness training team.

MR – Cross-Cultural Awareness Specialist 

Graduated from Northeastern University, USA
The International Profiler License

M R is a global executive coach, a cross-cultural training consultant and university faculty member. Specialising in coaching and training high-level executives in navigating globalisation and multicultural business environments, she has a special interest in emotional and cultural intelligence.

MR moved into the field of intercultural management in 1996 and previously held management positions in a U.S.-based multinational as European Product Leader of Microradiology and in a French electronics company as an Export Director.  She has travelled and worked extensively throughout Europe, the Middle East and Asia.

MR holds a number of diplomas in coaching and executive coaching and is trained to use a range of assessment tools including Hogan Assessment Systems, HITeaming and the International Profiler.
 
MR is a member of the NeuroLeadership Institute, NeuroLeadership Institute, the International Coaching Federation and SIETAR. She is a US national based between France and the United States and able to train and coach in both French and English.

 

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