Cross-cultural Communication

Why Cross-cultural Communication training?  Cross-cultural teams can offer a vast array of benefits and can add value to international companies.  However, many cross-cultural team members often face tremendous difficulties when communicating with each other.  These difficulties can create severe misunderstandings and lead to tensions and frustrations within the team.  If not addressed, they can eventually lead to significant financial losses and setbacks for global companies.

Cross-cultural Communication training helps members of cross-cultural teams to understand the impact of culture on their own and others’ communication style.  Through a complete analysis of the different components of verbal and non-verbal communication, delegates will be able to communicate more effectively across cultures and reduce the risk of cross-cultural misunderstandings.  Delegates attending a cross-cultural communication training course will also be able to develop strategies to overcome the challenges created by extensive use of virtual communication methods such as emails or teleconferences.

Designed in close co-operation with you and your organisation, a Cross-cultural Communication training course will help you to set communication ground rules and best practice within your cross-cultural team.  Equipped with extensive cultural knowledge and practical tools, cross-cultural team members will be able to choose the most appropriate communication channels and co-operate more effectively to achieve outstanding results.

Benefits

Communicaid’s Cross-cultural Communication course will provide you with:

• Cross-cultural communication skills for improved collaboration in a cross-cultural team
• An understanding of the impact of cross-cultural differences and communication styles on working relationships across cultures
• The necessary foundation and tools to develop cross-cultural competence
• Tips and strategies for more effective cross-cultural communication
• A better understanding of the cross-cultural challenges of working in a multicultural workplace
• Practical tools to reduce misunderstandings occurring within a cross-cultural team

Who should attend?

Communicaid’s Cross-cultural Communication course will be of benefit to you if:

• You are working on a cross-cultural team or project
• You and your staff are working across cultures on a regular basis
• Cross-cultural communication issues are harming your business or working relationships
• You are experiencing the challenges of virtual cross-cultural communication
  

Course content

All our Cross-cultural Communication courses are designed to meet the specific needs of our clients depending on their specific requirements and existing skills set.  A Cross-cultural Communication skills course typically includes:

• An in-depth analysis of key cross-cultural communication styles
• An understanding of your own cross-cultural communication style and how you need to adapt it for more effective international working
• Cross-cultural values and attitudes and their impact on how we communicate across cultures
• Verbal and non-verbal cross-cultural communication styles
• Cross-cultural working styles and expectations
• Using virtual communication in a cross-cultural context  
• Language issues in a cross-cultural context
• Tips and strategies for a better cross-cultural communication

Approach

Cross-cultural Communication courses are available seven days a week, 365 days a year, either at one of our training centres in London, Paris, Brussels, Frankfurt and New York or at your offices in any location worldwide.  We usually recommend a one or two day course but can also offer a more flexible format to suit your schedule.

Suitably tailored cross-cultural communication skills materials will be used throughout your Cross-cultural Communication course and your trainer will provide a balance of structured input and discussion of case studies and scenarios relevant to your own particular context.

The most appropriate training format, content and approach for your Cross-cultural Communication course will be discussed during your diagnostic consultancy (please click here to read more about our approach).

Cross-cultural Communication course trainer

Your Cross-cultural Communication course trainer will be assigned to you following the results of your diagnostic consultancy according to your objectives and areas of focus.  Detailed below is a sample profile.

RF – Cultural Awareness Trainer US/UK

BA & MA in Anthropology

RF has eighteen years professional experience in education and corporate training in both the US and the UK.  He is a qualified trainer and has trained individuals and groups in communication skills, project management, coaching skills and cross cultural communication.

On his arrival in London during the mid 1990s RF held a number of academic positions with American universities including Dean of Students at Schiller International University and Director of Career Services at American InterContinental University.  Responsibilities included recruitment and supervision of teaching staff, overseas marketing and business development, curriculum management and conducting workshops and seminars.

In 2002, RF joined KPMG, London as Career and Resource Manager providing group and individual training on project management, presentation skills, and interpersonal skills among other programmes.