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Call center training News
Communicaid in the News - How to Improve Empathy in the Call Centre (Call Centre Helper, February 2008)
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India Call Centre Training – Communicaid helps Offshore operations to Improve their Customer Satisfaction through Improved Agent Communication
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Communicaid in the Press - Communicaid reveals Cultural Intelligence as the next step in offshore contact centre training - Call Centre Helper
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Communicaid in the Press - Communicaid reveals the importance of Empathy to Improve the Customer Experience of Offshore Contact Centres - Call Centre Focus
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Communicaid in the Press - Communicaid's White Paper entitled "Empathy - The Missing 1%"
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