The importance of Interpersonal Effectiveness: With an ever-increasing reliance on virtual methods of communication, particularly email, the opportunity to practise and develop one’s interpersonal skills in a professional context has diminished. When situations arise which require something other than written communication, whether it be delivering a difficult message, handling a complaint or issue or building a relationship with a new colleague or client, employees sometimes find that they lack the key interpersonal skills required to achieve the necessary result.
The importance of good interpersonal skills in the workplace cannot be underestimated. The ability to build rapport and trust, to present oneself and one’s ideas with clarity and professionalism and to be able to handle challenging situations is invaluable.
Communicaid’s Interpersonal Effectiveness programme will provide delegates with the opportunity to refresh and develop these core interpersonal skills in a lively, open and highly interactive environment, enabling them to become more confident and effective interpersonally.
Benefits of Interpersonal Effectiveness training
This programme will provide you with the tools to:
- Understand and adopt the principles of effective interpersonal communication
- Network and build rapport and trust
- Handle difficult situations with professionalism
- Be a more effective communicator in a wide range of work-related scenarios and contexts
Who should attend an Interpersonal Effectiveness course
- Requires more confidence when interacting with colleagues and clients
- Needs to refresh and develop their existing skill set
- Has experienced challenging interpersonal situations
Interpersonal Effectiveness Course Content
This course includes:
- Making sense of the message you give and receive
- Building relationships
- Interpersonal dynamics
- Delivering difficult messages
- Effective influencing
Interpersonal Effectiveness Programme Trainer
Financial Planning Certificate
Master Practitioner in Neurolinguistic Programming
GR is a highly experienced training and coaching practitioner with a commercial background in sales and marketing within the insurance sector. She has a keen interest in personal development and change management and delivers a wide range of culture and communication training programmes including sales and influencing, performance management, interpersonal skills, team building and negotiation skills.
Her career with the General Accident Group spanned nearly twenty years culminating with her position as IFA Sales Manager. This involved managing a team of 80 staff as well as delivering results in line with company strategy after the merger of two separate organisations. During her career, she was involved with numerous high level negotiations and change management transitions and brings a wealth of hands on experience to her training.
GR has been a freelance trainer since 1999 and is also a regular speaker at the Chartered Insurance Institute. She has delivered training programmes for key Communicaid clients including MBDA and the Government Offices for the Regions.