Recent years have seen explosive growth in the offshoring and outsourcing of services to locations throughout India. . Whether it be customer service, technical support, sales or back office support, organisations across all industries are actively exploring how offshore projects can benefit them and their customers.
While offshore projects can deliver significant financial savings, business efficiency and improved customer satisfaction are not always guaranteed. ‘Managing Offshore Projects in India’ will provide you with a greater understanding of the challenges facing human resources and home country managers. It will provide the knowledge you need to effectively manage human capital during the offshoring process from initiation and transition through to management and expansion – including how to get the most from staff on the ground in India.
Benefits
This programme provides you with:
- The knowledge to make informed decisions when setting up offshore operations
- A greater understanding of the challenges and possible solutions of offshore projects
- Awareness of the Indian cultural influences and motivators when managing offshore operations
- An ability to manage both home and Indian personnel more sensitively
Who should attend?
- Senior management investigating your organisation’s offshore potential
- Transition teams managing the initial transfer of knowledge and skills
- Project teams working remotely with offshore operations
- Managers working on the ground in India
Programme Content
- The right location? The best supplier?
- Building relationships in India
- An overview of Indian cultural drivers affecting work and communication styles
- Linguistic and cultural challenges facing offshore staff
- Perceptions and expectations of management styles in India
- Coping with challenges of virtual communication
- Change management for staff at home
Managing Offshore Projects in India course trainer*
TH
TH has over twenty years' experience of language, management and intercultural training, delivering courses in a wide range of countries including France and the USA where he has lived for periods of time. He has run training courses for a large number of corporate multinationals including GSK, Shell, Conoco, Esso, Microsoft and UBS and public sector organisations such as London Regional Transport and the National Bank of Slovakia. His key areas of expertise are leadership, building international teams, diversity and cross-cultural training.
A graduate in English and American language and literature, TH’s first experience of intercultural training was at the University of California. On his return to Europe, he worked for LTS Training and Consultancy setting up an offshoot in Esso France running their sales and technical presentation programmes. TH then spent the next five years working in international conference management in both Paris and London managing teams and events throughout Asia, Europe, Africa and the USA. Since 1994, TH has worked as a training consultant based in London, firstly in international HR project management working in areas of organisational development, performance management and employee relations and more recently in global leadership consultancy focusing on leadership, diversity, cross cultural issues and workforce development.
* Please note that Communicaid reserves the right to change course trainers, location and timetable, as scheduling commitments require. In each case, we make every effort to keep you informed and to ensure any disruption to you is minimal. |
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