When working with counterparts from other cultures you may have been frustrated by the fact that they do things in ways that are fundamentally different to your own. Perhaps their priorities in the workplace are different to yours or they seem to be sending you mixed messages. These different cultural attitudes and behaviours are instilled early on in life and expressed in the way we behave and interact. Everything we do is influenced by our cultural preferences, from the way we stand and talk, to the way we deal with superiors, conflict and decision-making. These intuitive and deeply founded differences can lead to substantial cross-cultural miscommunication and faux-pas if they are not correctly understood or interpreted.
In an increasingly competitive global marketplace, being able to work effectively across cultures is more than a nice-to-have skill. It is now a key competency for all employees. This programme will develop your global competence through an increased awareness of the cross-cultural values, attitudes and behaviours that impact on the workplace, allowing you to communicate more effectively and efficiently across cultures.
Benefits
This programme will provide you with:
- An understanding of underlying cross-cultural attitudes, values and behaviours and their impact on the workplace
- Analysis of key variations in business communication styles across cultures
- An increased awareness of your own communication style and working preferences and how this impacts counterparts from other cultures
- An awareness of key global competencies needed when working internationally
- Practical tools and strategies for communicating more effectively across cultures
Who should attend?
Anyone who:
- Works in an international environment or on global projects
- Works with an international client base or multicultural team
- Travels regularly overseas for business
- Communicates increasingly with colleagues in other countries
- Experiences the challenges of working with counterparts from other cultures
Programme Content
- Introduction to culture and global competence
- The impact of cross-cultural values, attitudes and behaviours on work
- Perceptions, stereotypes and expectations across cultures: how are you seen
- Cross-cultural communication styles: high/low context, non-verbal
- Virtual communication across cultures
- Self-assessment exercises
- Language issues: communicating in English as an international language
- Developing your global competence: awareness, skills and strategies
- Practical tools and strategies for communicating more effectively across cultures
Working Effectively across Cultures Course Trainer
Detailed below is the profile of a member of our Working Effectively across Cultures cultural training team.
CR
BA American Studies, Manchester
MSc Strategic Training and Development, Surrey
CR has over twenty years international management and intercultural training experience with corporate and non-profit clients in both the US and UK. She has worked with a number of major multi nationals across a wide range of sectors including engineering, energy, finance, pharmaceutical and petrochemical industries. Her areas of expertise include diversity training, intercultural coaching, UK and US business training and cross border communication.
After graduating in American Studies, CR moved to Chicago where she lived and worked for over ten years. She spent the first four years as Training Manager with International Orientation Resources recruiting and supervising trainers in addition to delivering training herself. She then moved to Bennett Associates where her projects included Train-the –Trainer, cultural adaptability, cross cultural awareness for international management and intercultural training for HR. CR’s final position in the States was as Project Manager for the Anti-Defamation League developing materials and seminars for diversity training.
On her return to the UK in 1996, CR completed her Masters in Strategic Training and Development and has since worked as an intercultural and global diversity consultant delivering cultural transition training, diversity seminars and intercultural training in support of European mergers and acquisitions and international HR. CR also regularly delivers workshops and seminars for a number of professional organisations such as SIETAR and CIPD. She has delivered Communicating Effectively across Cultures training for key Communicaid clients including L’Oreal and Cadbury Schweppes. |
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+44 (0)20 3370 8580
