Working Effectively across Cultures
When working with counterparts across cultures you may have been frustrated by the fact that they do things in ways that are fundamentally different to your own. Perhaps their priorities in the workplace are different to yours or they seem to be sending you mixed messages. These different cultural attitudes and behaviours are instilled early on in life and expressed in the way we behave and interact. Everything we do is influenced by our cultural preferences, from the way we stand and talk, to the way we deal with superiors, conflict and decision-making. These intuitive and deeply founded differences can lead to failed intercultural communication and faux-pas if they are not correctly understood or interpreted.
In an increasingly competitive global marketplace, being able to work effectively across cultures is no longer a nice-to-have skill but a key competency for all employees. This Working Effectively across Cultures programme will develop your global competence through an increased awareness of the cultural values, attitudes and behaviours that impact on the workplace, allowing you to communicate more effectively and efficiently across cultures.
Benefits
This Working Effectively across Cultures programme will provide you with:
- An understanding of underlying cultural attitudes, values and behaviours and their impact on the workplace
- An increased awareness of your own communication style and working preferences and how this impacts counterparts from other culturess
- An awareness of key global competencies you need to focus on and develop to be effective in your international role through an interactive self-assessment tool
- Practical tools and strategies for communicating more effectively across cultures
Who should attend?
Working Effectively across Cultures will benefit anyone who:
- Works in an international environment or on global projects
- Works with an international client base or multicultural team
- Travels regularly overseas for business
- Communicates increasingly with colleagues in other countries
- Experiences the challenges of working with counterparts from other cultures
Working Effectively across Cultures content
Our Working Effectively across Cultures public programme covers:
- Introduction to culture and global competence
- The impact of cultural values, attitudes and behaviours on work
- Perceptions, stereotypes and expectations across cultures
- Global communication styles: high/low context, non-verbal
- Virtual communication across cultures
- Interactive self-assessment exercise and analysis using the International Preferences Indicator
- Communicating in English as an international language
- Developing your global competence: awareness, skills and strategies
- Practical tools and strategies for communicating more effectively across cultures
CM - Intercultural Specialist
A dual citizen of the US and UK, CM has spent most of her life living, studying and working in numerous cultures including France, Greece, Russia, Saudi Arabia, Spain, the US and the UK where she is currently based. Her first hand international experience combined with her academic studies have given her an in depth understanding of the challenges of living and working across cultures.
In 2004 CM moved to London where she worked for an internationally recognised real estate and investment firm before enrolling in an MA programme in intercultural communication. Her coursework and dissertation focused on intercultural management, global mobility, training and experiential learning.
CM joined Communicaid in June 2006 as Culture and Communication Advisor. In 2012 she became Head of Intercultural Training where she is responsible for the design, implementation and management Communicaid's intercultural training solutions to private and public sector clients.
CM has worked on the design and delivery of many large scale projects with key Communicaid clients including Tesco, Convergys, Dell, Hult International Business School, Marks & Spencer, EADS, BAE Systems, Barclays, Lloyd's and Shearman and Sterling. CM is a professional member of SIETAR and is licensed to use The International Profiler and The International Preferences Indicator, Communicaid's chosen international management development tools. |
Public
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