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By providing our employees with cultural awareness support we can maximise our export opportunities and develop strong relations with our international customers.Karen Gregson, L&D and Talent Manager Military Air & Information , BAE Systems
To continue to excel, in an ever-changing and increasingly competitive defence and security marketplace, BAE Systems identified the need to develop the global competence of its employees. Ensuring employees are prepared to engage successfully with international clients and partners now forms a key strand of the organisation’s global growth strategy.
Following a competitive tender process, Communicaid was selected as BAE Systems’ partner to design and deliver a comprehensive suite of international competence training solutions. The International Cultural Competence Toolkit comprises instructor-led and online language, intercultural and international communication training, tools and resources.
BAE Systems is a global defence, aerospace and security company employing more than 88,000 people worldwide. BAE Systems’ wide-ranging products and services cover air, land and naval forces, as well as advanced electronics, security, information technology, and support services.
In collaboration with Communicaid, BAE Systems identified the following key objectives for this key learning and development initiative:
The main challenges were seen as:
Designing a user friendly toolkit of training solutions to meet the requirements of the diverse BAE Systems’ business units and populations
Blending face-to-face training with online intercultural tools, ensuring a seamless link between online and trainer-led sessions
Delivering an innovative online portal that provided BAE Systems employees worldwide with up-to-date information on training solutions, news and resources to enhance their international competence
Communicaid designed a suite of cross-cultural, communication and language paths targeted at each population. Each training path provided teams and individuals with opportunities to build their knowledge and develop the appropriate skills for their specific international projects or assignments.
We also developed an online Portal to enable employees across the globe to explore the learning solutions and resources available to them as part of this innovative contract. The portal includes a tailored solution finder to help employees to identify the most appropriate training path for them based on their role and the countries they work with.
Communicaid also provides an innovative online cross-cultural training tool as a key part of its offering to BAE Systems. BAE Systems employees have access to an extensive online cultural learning resource which provides targeted cultural information on more than 140 countries as well as a comprehensive range of profiling, learning and assessment tools. By accessing key information about the target culture prior to the attending training, delegates are able to maximise the face-to-face training to focus on the key strategic issues and real life scenarios that are relevant to their work.
The impact of the launch of the International Cultural Competence Toolkit has been far-reaching with training programmes delivered across BAE Systems on a global scale. Examples of where Communicaid’s tailored intercultural and language training solutions have successfully supported international projects include:
By providing our employees with cultural awareness support we can maximise our export opportunities and develop strong relations with our international customers. Karen Gregson, L&D and Talent Manager, Military Air & Information, BAE Systems