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Communicaid efficiently prepared over seventy DfE language volunteers for their role as delegation liaison officers for ministerial meetings during the UK EU Presidency 2005. Courses were well prepared, relevant and covered a broad range of European languages.”Franki Ord, European Union Division, DfE London
Following the Department for Education’s review of its training policy and consequent formulation of a new strategy, Communicaid was selected as the DfE language training supplier. The framework agreement, awarded to Communicaid by the Office of the Deputy Prime Minister, was extended to cover all the legal aspects of engagement within the DfE while a detailed Service Level agreement was agreed directly between Communicaid and DfE Learning Academy.
Department for Education
The Department for Education (DfE) is responsible for education and children’s services in England. The DfE works to achieve a highly educated society in which opportunity is equal for children and young people, no matter what their background or family circumstances. DfE staff are based at the ministerial offices in London and in a number of other locations around England.
The DfE policy review identified the following priority areas:
The main challenges were seen as:
Communicaid carried out an extensive language competency audit, consisting of individual assessments of over 100 delegates to identify common needs and language competency levels. All delegates, who were identified to attend cultural awareness training, were required to complete a pre-course questionnaire in order to ensure that the course content was suitably tailored.
The following solution was designed:
The DfE is now able to develop, assess and monitor linguistic competence of civil servants in their work with international colleagues. It is also able to monitor spend effectively and measure outcomes of training interventions in the area of cultural and linguistic skills.
Civil servants taking part in the UK’s EU Presidency events are now familiar with the diverse cultural background of their European counterparts and can deal effectively with overseas visitors to the Department. Through their professional competence in foreign language skills they will be able to raise the profile of the UK Civil Service in an international arena.
“Communicaid efficiently prepared over seventy DfE language volunteers for their role as delegation liaison officers for ministerial meetings during the UK EU Presidency 2005. Courses were well prepared, relevant and covered a broad range of European languages.” Franki Ord European Union Division, DfE London