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The course met my needs and objectives very well. My aim was to be a more confident user of the language and build on existing skills, which the course achieved.Russian Delegate, EBRD
With its founding remit to develop market economies across central and eastern Europe, EBRD quickly identified the need to enhance the language skills of its employees operating across this diverse range of countries.The Bank required a partner capable of providing high-impact language training not only in the languages of central and eastern Europe, but also in the languages of its shareholders. Following a competitive tender process, Communicaid was selected in 1996 to meet this demand. Since then, Communicaid has delivered individual and group training in Russian, Serbian, Croatian, Ukrainian, Romanian, Bulgarian, English, French, German, Spanish, Dutch, Swedish, Japanese, Turkish, Arabic and Farsi. In 2011, in response to events now referred to as the Arab Spring, EBRD extended its operations into the Southern and Eastern Mediterranean region (SEMED). This has required EBRD staff to develop their French and Arabic skills.
The European Bank for Reconstruction and Development (EBRD) is an international financial institution that fosters transition towards democratic market economies. Since its foundation in 1991, EBRD has become the largest financial investor in its region of operations which extends from central Europe to central Asia and southern and eastern Mediterranean.
Owned by 64 countries from six continents and two intergovernmental institutions (The European Union and the European Investment Bank), the Bank operates in 34 countries. As a truly international organisation working to help develop market economies, EBRD operates in many different countries. In order to work effectively with both internal and external stakeholders, EBRD employees require excellent international communication skills with foreign language competency at the fore.
As sole supplier of language training to EBRD, Communicaid is required to:
The main challenges were seen as:
The diverse professional and linguistic backgrounds of EBRD employees, where many speak at least two languages, required Communicaid to deploy a unique training approach. Particular emphasis, for example, was placed on the selection of trainers with experience of working with advanced learners.
Following a Diagnostic Consultancy with each delegate to identify their professional training requirements and language experience, an in-depth face-to-face language assessment is carried out to measure existing language competency. Each delegate’s ability is benchmarked using the Common European Framework standards to establish the delegate’s speaking, listening, reading and writing ability in the target language.
Once complete, the selected trainer, in tandem with Communicaid’s Training Management team, designs a programme specifically in line with the delegate’s linguistic needs, objectives and professional context. Particular focus is placed on the format, approach and materials employed for each delegate.
In addition to continuous informal in-course assessment, each delegate is also required to sit a formal assessment, on completion of each module, which is designed to measure progress against the agreed pre-course objectives.
Communicaid offers EBRD company-wide language training in all of its operational languages. One-to-one and group language training programmes are available according to the requirement and rate of learning required. In addition to the training delivered at EBRD’s City of London headquarters, Communicaid also provides language training in the countries of resident offices ensuring training continuity. Recent programmes have taken place in Moscow, St. Petersburg and Istanbul.
Communicaid has assigned a team of dedicated trainers who work almost exclusively for EBRD. With many years of experience of working with the Bank, the trainer team has gained an invaluable insight into EBRD, its operations and the language needs of its learners. This insight ensures the team is able to provide a personalised approach to each training course that incorporates the lexicon, common language scenarios and case studies that are most relevant to EBRD and its employees.
Communicaid’s dedicated team of professionals also includes a Client Manager and Training Manager responsible for the account and ensuring training and course management excellence. These two key contacts provide both the Bank’s Learning & Development professionals as well as individual learners with unique points of contact. Communicaid has also deployed a Client Portal to allow EBRD’s Learning & Development to make informed decisions about the Bank’s training investment with Communicaid.
On average, up to 150 delegates actively train with Communicaid every month across a range of levels, from little or no previous language ability to extensive experience where the need is to develop specialist linguistic skills. Training is delivered to delegates at all levels of the organisation including executive committee members and senior management.
Communicaid is proud to have provided language training on a long-term basis to a number of EBRD employees. Our trainers have developed a very strong working relationship with these learners and have acquired an in-depth knowledge of their professional needs and requirements.
Communicaid services to the Bank often go beyond pure language training and its team of experienced trainers have supported EBRD learners with their special requests.
The course met my needs and objectives very well. My aim was to be a more confident user of the language and build on existing skills, which the course achieved. Russian Delegate