I found that the competently managed course matched precisely the needs for my posting.Former British Ambassador to Poland, Foreign & Commonwealth Office
Following an open competition, Communicaid was selected as the strategic partner for the Diplomatic Service Language Centre, now FCO Services: Language Training, to lead, manage and deliver training in the languages of eastern and southern Europe and central Asia.
The main purpose of this innovative outsourcing contract with a government department was to provide a fast, professional and efficient response to the FCO’s ever-changing requirements. During this five year contract (1999-2004), over 40,000 hours of language training were delivered. Subsequently, following a retender of the contract, Communicaid continued to partner with the FCO delivering tens of thousands of hours of language training until 2013.
Foreign & Commonwealth Office
The Foreign and Commonwealth Office (FCO), commonly called the Foreign Office, is a department of the United Kingdom government. It is responsible for promoting British interests overseas, supporting British citizens and businesses around the globe.
The FCO has a worldwide network of embassies and consulates, employing over 14,000 people in nearly 270 diplomatic offices. We work with international organisations to promote British interests and global security, including the EU, NATO, the United Nations, the UN Security Council and the Commonwealth.
The core aims for the strategic partnership were:
The aims of the agency contract were to:
Communicaid worked very closely with FCO Services: Language Training for more than a decade to ensure that all Communicaid-trained diplomats were linguistically prepared for their international postings. This was achieved by the efficient and effective management of all FCO training via excellent trainers, trainer support and programme management. The priority of all programmes was to equip diplomats with relevant, practical and up-to-date knowledge of the languages of their destination countries and to prepare them for the linguistic challenges they will face in their posts.
Where appropriate, as a means of maintaining motivation and ensuring suitable target levels were met, the majority of programmes were developed and delivered to lead to formal qualifications at four proficiency levels:
In addition, Communicaid provided language training to home-based civil servants who require a high level of skills in the translation and analysis of foreign media and other professional sources.
During the contract, Communicaid trained hundreds of officers from the Diplomatic Service. These include ambassadors, political, commercial, consular staff and other embassy officials, their spouses and several home-based civil servants.
Communicaid delegates demonstrated a 99% pass rate in the FCO’s demanding language examinations.
“I found that the competently managed course matched precisely the needs for my posting.” Former British Ambassador to Poland, Foreign & Commonwealth Office