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Best training session I have ever been on. Trainer was engaging, exercises were exciting yet challenging. I will recommend to others.Delegate, The Government Office Network
As the Government Offices’ role became more complex, their Policy and Learning Centre required a communication skills training partner that would work closely with them to improve GO staff’s ability to communicate effectively with their stakeholders. Clear and concise communication is a key skill for all civil servants who need to present a professional image to the public, influence policy and facilitate meetings. Following a competitive tender process, Communicaid was selected to provide a wide range of communication skills programmes.
Government Office for the English Regions
The Government Office Network (GO) represented twelve Whitehall departments, and were involved in regenerating communities, fighting crime, tackling housing needs, improving public health, raising standards in education and skills, tackling countryside issues and reducing unemployment. Government Offices were located in the East Midlands, East of England, London, North East, North West, South East, South West, West Midlands and Yorkshire and the Humber regions.
The key requirements of the training were to:
The main challenges were seen as:
Communicaid held in-depth discussions with the GO’s Policy and Learning Centre Team to establish the organisational challenges and objectives. Three one-day training programmes were developed which employees could attend either as stand-alone courses or as a complete series of training modules.
Communicaid developed a two-stage impact-management process to follow on from each training programme. This incorporated post-session feedback and a one month follow on interview to ensure that delegates had met their learning objectives and incorporated their action planning into their working practices. This process also required delegates’ line managers to comment on improved behaviours and ongoing challenges.
The following programmes were designed:
The feedback has shown that delegates now have structured frameworks and techniques from which they can communicate effectively. By adopting a more sophisticated and dynamic approach to their communication, GO hopes that employees will become more effective leaders in the future.
“Best training session I have ever been on. Trainer was engaging, exercises were exciting yet challenging. I will recommend to others.” Delegate, The Government Office Network