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My trainer made my course an extremely rewarding experience. Time flies when you’re having fun! Her training approach was excellent and I feel more confident in my written communication as a result.Business Analyst, HBOS, Paris
As the bank made acquisitions and grew organically across Europe, HBOS placed great importance on maintaining and developing the skills of all staff in these locations. HBOS’s Chester-based Learning & Development team, in consultation with Corporate Europe, identified a requirement in the Frankfurt, Amsterdam, Madrid and Paris offices for improving the report writing skills and written communication between European teams and the Bank’s headquarters.
Communicaid, HBOS’s existing partner for world language training, was selected to work in partnership with the L&D team to design and deliver tailor-made writing programmes concurrently in all four locations across Europe.
HBOS plc was formed following the 2001 merger of Halifax plc. and the Bank of Scotland creating the fifth largest bank in the UK as well as the UK’s largest mortgage lender. HBOS is the holding company for Bank of Scotland plc, which operates the Bank of Scotland and Halifax brands in the UK, as well as HBOS Australia and HBOS Insurance & Investment Group Limited, the group’s insurance division. The group became part of Lloyds Banking Group through a takeover by Lloyds TSB in early 2009.
The key requirements of the training were to:
The main challenges were seen as:
Based on an in-depth diagnostic consultancy carried out with HBOS’s Learning & Development department, Communicaid’s communication skills team designed a standard programme to be rolled out across Europe. In order to ensure that the programme met the needs of delegates in all four countries, each participant carried out a self-assessment and pre-training assignment. The results of these were then analysed and fed into the design of the individual programmes to take into account the strengths and weaknesses of each individual delegate.
All training was delivered by Communicaid’s dual-qualified communication skills trainers, both expert communication trainers and commercially experienced.
Participants are now more confident writing business documents and incorporate best practice into their reports and correspondence.
“My trainer made my course an extremely rewarding experience. Time flies when you’re having fun! Her training approach was excellent and I feel more confident in my written communication as a result.” Business Analyst, HBOS, Paris