The NFA hosts periodical meetings with the police, other government bodies and private stakeholders to discuss to develop a more comprehensive anti-fraud strategy. The Head of Human Resources at the NFA commissioned Communicaid to design a training solution which would enable staff to minimise conflict during these meetings and manage frustrating and challenging situations more effectively.
The National Fraud Authority
The National Fraud Authority (NFA) was established in October 2008 to take forward the Government’s response to fraud. They work with private, public and third sector organisations to increase protection for the UK economy from the harm caused by fraud and to create a more hostile environment for fraudsters, both at home and abroad. The focus is now more on preventing fraud from happening in the first place.
Training Objectives
The key requirements of the training were to:
Challenges
The main challenges were seen as:
Training Approach
Communicaid held in-depth discussions with the Head of Human Resources and carried out a diagnostic consultancy with members of the board, including the CEO, who were to attend the training. This detailed analysis enabled Communicaid to design a two-part training solution.
The first programme provided structure and techniques for more effective facilitation of meetings and gave delegates the opportunity to role play new approaches and strategies.
The second programme built on these skills providing senior delegates with high level skills and strategies for dealing with potentially challenging situations during meetings.
Our Solution
Facilitation Skills: The first programme gave delegates an understanding of how to increase their awareness of their own and others’ communication styles and focused on the key principles and process of meeting facilitation
Conflict Management: The following programme focused more on interpersonal dynamics and how to manage difficult situations with their key stakeholders
Exercises and activities were all based on delegates’ own experiences and examples of roundtable meetings.
Results
The feedback was very positive where all delegates commented that they could take away a practical toolkit to use in their strategy and review meetings. Delegates in particular benefitted from being able to recognise the different styles of negotiators and knowing how to address them in their meetings.
Client Feedback
“My objectives and expectations were exceeded. There was a very useful balance of topics and substance to help provide more effective best practice.” Delegate, the National Fraud Authority
