Communicaid’s training was particularly interactive and provided our teams with an insight into cultural differences and how to maximise cross cultural relationships.Margaret Dunmore, Senior Professional Development and Training Officer, Shearman & Sterling
Shearman & Sterling recognises that working successfully on a global scale requires its employees to possess a unique set of cultural competencies and international communication skills. As part of its global development plan, the firm identified its support staff as the first group to receive training to improve their ability to work with international colleagues and clients. The Professional Development and Training team in London selected Communicaid, Europe’s leading Culture & Communication Skills consultancy, to provide an interactive cultural awareness training programme for its support staff.
Shearman & Sterling
Shearman & Sterling has been advising many of the world’s leading corporations and financial institutions, governments and governmental organizations for more than 135 years. With 19 offices in 12 countries across Europe, Asia, the Middle East and the Americas supporting international clients across the globe, Shearman & Sterling is a truly global law firm.
The core aims of the programme were:
Key challenges were seen as:
A detailed Diagnostic Consultancy with Shearman & Sterling’s Professional Development and Training team enabled Communicaid to understand the organisational culture of the firm and the types of cross-cultural interactions support staff had. This information led to the design of a practical and relevant awareness raising programme which would give delegates an insight into their own cultural values as well as those of their international colleagues and clients. The training was based on the key principles of cultural awareness training but also drew on real life examples from specific cultures relevant to the delegates.
An interactive programme was designed based on the following key components:
Feedback was extremely positive with delegates exhibiting more optimism and enthusiasm about working with counterparts from other cultures. Participants commented that they now had a better understanding of their overseas colleagues’ working preferences which would enable them to work much more effectively together.
“Communicaid’s training was particularly interactive and provided our teams with an insight into cultural differences and how to maximise cross cultural relationships.” Margaret Dunmore, Senior Professional Development and Training Officer, Shearman & Sterling