Thanks to Communicaid’s language training we have been able to not only improve communication across our territories and with our parent company in Japan, but also engage and motivate employees further by offering language training as an incentive.Learning and Development Manager, Sony Computer Entertainment Europe
Sony Computer Entertainment Europe (SCEE) identified the need to improve communication across the EMEA region and with their headquarters in Japan. Communicaid was approached by the Human Resource team to design and deliver business language training programmes to over 70 individuals and groups of delegates with business or personal development objectives.
Sony Computer Entertainment Europe
Sony Computer Entertainment Europe (SCEE), the European division of Sony Computer Entertainment, Inc., is a major video game company specialising in a variety of areas in the video game industry, and is a wholly owned subsidiary and part of the Consumer Products & Services Group of Sony. The company was established in 1993, prior to the launch of the original PlayStation video game system. Sony Computer Entertainment handles the research & development, production, and sales of both hardware and software for the PlayStation line of handheld and home console video game systems. It is also a developer and publisher of video game titles and is composed of several subsidiaries covering the company’s biggest markets: North America, Europe and Asia.
The key requirements of the programme were to:
The key challenges were identified as:
Communicaid and SCEE worked in close partnership to ensure that the training met the learning styles of employees. An open day allowed current and new delegates to ask questions and find out more about this important learning initiative. Detailed pre-training questionnaires and language assessments allowed Communicaid to develop a targeted company-wide language training programme.
SCEE now has a number of employees working towards being competent in a second language. Due to the high levels of sustained attendance, the company-wide language training programme has helped SCEE to engage and motivate its employees while ensuring that the significant investment delivered tangible benefits to the company in the form of increased communication across all SCEE territories and improved staff morale and retention.
Based on the success of the training delivered and the customer service provided, SCEE has regularly renewed their agreement with Communicaid.
“Thanks to Communicaid’s language training we have been able to not only improve communication across our territories and with our parent company in Japan, but also engage and motivate employees further by offering language training as an incentive.” Learning and Development Manager, Sony Computer Entertainment Europe