Cross Cultural Training for Business and Management

Matthew MacLachlan

4 Mar 2010

Business relations are no longer limited by national borders. Individuals and organisations from different national cultures meet, compete and collaborate on a daily basis, making cross-cultural working and communication, whether virtual or face to face, an essential part of a company’s day to day business.

However technically prepared, employees’ performances may suffer when working across cultures without adequate cross cultural skills which enable them to not only recognise cultural differences in working preferences and communication styles, but to also be able to deal with them. Such intercultural skills can be developed by participating in a series of cross cultural training programmes for business and management.

Intercultural training programmes provide both a foundation of intercultural awareness and an understanding of the impact of stereotypes and generalisations on business interactions, a lack of which can cause serious misunderstanding and financial risk when working internationally. Intercultural trainingalso provides strategies to manage intercultural conflict and build cross-cultural relationships with greater success.

As quoted in the book Riding the Waves of Culture, “Culture still seems like a luxury item to most managers, a dish on the side. In fact, culture pervades and radiates meanings into every aspect of the enterprise. Culture patterns the whole field of business relationships.”

Cross cultural training is an integral step to ensuring international organisations harness the benefits of doing business in an intercultural context and reduce their risk of financial loss.

 



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