Customer service teams are required to deliver excellence in customer satisfaction by building relationships, diffusing challenging situations and responding sensitively to complaints. Today’s consumers have increasingly high expectations of customer service and require a swift and appropriate response to their requests, queries and complaints.
Customer service teams are required to deliver excellence in customer satisfaction by building relationships, diffusing challenging situations and responding sensitively to complaints. Today’s consumers have increasingly high expectations of customer service and require a swift and appropriate response to their requests, queries and complaints.
Challenges Facing Global Customer Service Teams
Whether dealing with customers face-to-face, working in contact centre or responding to written complaints, customer service professionals need to engage effectively with individuals from a diverse range of backgrounds. Handling complaints from an international customer base requires the ability to adapt our usual communication style, put ourselves in the customer’s shoes and listen more attentively. Tuning into the customer’s expectations and knowing how to respond appropriately can make the difference between a speedy resolution and a complaint escalation.
Helping Global Customer Service Teams to be more Effective
Communicaid has worked with many of the world’s largest offshore contact centres as well as complaint handling teams of major financial houses, store managers and hospitality organisations providing targeted culture and communication training solutions that develop their ability to interact more effectively with their customers. Programmes can focus on specific skills such as email writing or managing conflict or can take the form of on-going training and coaching covering all elements of excellent customer service communication.
How Can We Help You?
Contact us to find out more about how we can help you develop the international competence of your workforce.
Challenges Facing Global Customer Service Teams
Whether dealing with customers face-to-face, working in contact centre or responding to written complaints, customer service professionals need to engage effectively with individuals from a diverse range of backgrounds. Handling complaints from an international customer base requires the ability to adapt our usual communication style, put ourselves in the customer’s shoes and listen more attentively. Tuning into the customer’s expectations and knowing how to respond appropriately can make the difference between a speedy resolution and a complaint escalation.
Helping Global Customer Service Teams to be more Effective
Communicaid has worked with many of the world’s largest offshore contact centres as well as complaint handling teams of major financial houses, store managers and hospitality organisations providing targeted culture and communication training solutions that develop their ability to interact more effectively with their customers. Programmes can focus on specific skills such as email writing or managing conflict or can take the form of on-going training and coaching covering all elements of excellent customer service communication.
How Can We Help You?
Contact us to find out more about how we can help you develop the international competence of your workforce.
